When we receive your request we will send you a response to acknowledge that we have received it. You can then expect to receive a decision on your request within 20 working days, unless this timeframe is extended under the LGOIMA. You can use the OIA response calculator from the Office of the Ombudsman to determine the 20 working day timeline.
If we determine that the information will be provided, we must provide this to you without any undue delay.
If your request is complex, involves a large amount of research and collation, or requires us to consult with several other parties, it may take additional time to collate the information and provide a response. If we need to do this, we will
- let you know within the original 20 working days;
- explain why additional time is required;
- tell you how much extra time is required and if we will charge for covering our costs to collate the requested information;
- let you know that you have a right to complain to the Office of the Ombudsman (in relation to an official information request) or the Office of the Privacy Commissioner (in relation to a personal information request) about our decision.
If the information requested is held by another organisation, we may transfer your request to that agency. If we transfer your request, we will let you know within 10 working days of receiving your request.