The company was awarded for its RFID fueling solution in the Fintech - Financial Technology category, whilst its second award was for its latest development in Near-Field Communication (NFC) reload capabilities in the E-Wallet - Financial Technology category.
In a statement, the company said Touch ‘n Go RFID was launched in 2018 with the objective of providing a more seamless and convenient way of making toll payments.
There are more than 2.2 million active RFID users currently.
Also, the combination of the RFID and eWallet infrastructure has enabled the company to quickly expand towards payment for fuels.
“We were fortunate to have found in Shell Malaysia, a partner who shared our ambition of providing users with a cashless, contactless driving experience. Together, we launched Touch ‘n Go RFID fueling in August 2022 to enable seamless, contactless fuel payments at selected Shell stations,” said Touch ‘n Go CEO, Praba Sangarajoo.
The seamless process means that Touch ‘n Go RFID users would not need to engage with a point-of-sale system or require any interaction with an app on their mobile phones to make payments for fuel.
First time users will need to link their Touch ‘n Go eWallet account to their RFID tag.
Upon successful activation, they simply need to park their vehicle at the designated RFID fueling bays at any RFID-enabled Shell station.
An additional layer of verification in the form of an Automatic Number Plate Recognition (ANPR) works together with the RFID as a second source of verification and validation to ensure the correct vehicle is present and the correct eWallet is charged.
Within seconds of vehicle detection, the direct charge mechanism auto-debits the users’ eWallet and the users can begin refueling their vehicle.
Any unutilised charges are refunded to their eWallet immediately.
At present, this seamless cashless fueling experience has been activated across 180 Shell stations nationwide with the number expected to increase to 300 stations by the end of 2023.
Meanwhile, the enhanced Touch ‘n Go card with NFC reload capabilities was launched in 2022.
The NFC reload function via the Touch ‘n Go eWallet allows direct reloading to the enhanced Touch ‘n Go card using an NFC-enabled mobile phone.
Users can reload their cards within seconds anytime, anywhere and no longer need to go to petrol stations, self-service kiosks or convenience stores to reload their cards.
The RFID fueling solution garnered more than 70,000 users in a span of five months since its launch.
Touch ‘n Go also launched charms with NFC reload capabilities, which enable users to carry the charms on keychains, bags, mobile phones and lanyards, infusing an element of personalization to daily travel.
The enhanced Touch ‘n Go card and NFC charm are recognised as the only NFC-capable card and charm in Malaysia that enable reloading directly from an e-wallet via NFC technology.
“This award win motivates us to continue our efforts in developing more revolutionary and differentiated products and services. A case in point would be how we are expanding the Touch ‘n Go RFID use case beyond tolling and fueling, and exploring new verticals such as payments for parking, drive-thrus and EV charging. Touch ‘n Go’s RFID capabilities are also ready for the future development of toll payments on Malaysian highways,” said Praba.
The Malaysia Technology Excellence Awards recognises exceptional companies who are riding the disruption wave and are leading the technological revolution and digital journeys of their respective industries to boost Malaysia’s fast-growing economy.
This is the second consecutive year that the Touch ‘n Go Group is recognised at the Malaysia Technology Excellence Awards.
The group received awards for Fintech – Payments, and Fintech - Financial Services in 2022.
