How to Manually or Automatically Update My Cloud OS 3 to OS 5

Dashboard Update Notification

1. Login to the dashboard.
   
   

   

   
   Need more help?
   Answer ID 27432: How to Access the My Cloud OS 3 Dashboard


2. Click NEW OS 5 AVAILABLE.
   
   

   



3. Click Next.
   Click Upgrade Later.
   
   

   



4. Review Things to know.
   
   • One way migration
     Upgrading to My Cloud OS 5 is a one way migration.
     There will be no option to revert back to OS 3.
     
   
   
   • NAS App Reinstall
     You will need to reinstall the Apps you have
     
   
   Click Next.
   
   

   



5. Click Next.
   

   



6. Review Ready To Upgrade?
   
   
   • Installation is 5 minutes.
   • Reconfigure is 15 minutes.
   
   Click Start Upgrade.
   
   

   



• Upgrading to OS 5...(Download)
  
  IMPORTANT: Do not unplug the device during the upgrade process.
  
  

  



• Upgrading to OS 5...(Upgrade)
  
  

  



• Upgrade Complete.
  It will reboot itself.
  
  

  



7. Enter OS 3 Password.
   Click Next.
   
   

   



8. Review the End User License Agreement.
   Click I Agree.
   
   

   



9. Create a New Password.
   Confirm Password.
   Click Next.
   
   

   



10. Create a New Password.
    Click Skip this user if the password should be set later.
    Click Next.
    
    

    



11. Select a Time Zone.
    Click Next.
    
    

    



12. Click Continue.
    Click Skip Cloud Access if remote cloud access is not needed.
    
    

    



13. Enter a new email address and password.
    This will create a new Western Digital Cloud Account.
    Click Login if an account is already created.
    
    

    

    
    

    IMPORTANT:
    Two-Factor Authentication (2FA) verification is required when a new device is setup for the first time or as needed.
    Skip to Step 19 if not prompted for the (2FA) code.



14. Check the email account inbox for the Two-Factor Authentication (2FA) verification code from Western Digital.
    
    

    The email will come from from noreply@accounts.westerndigital.com. Check the Junk and Spam folder if the email is not in the inbox.



15. Copy the (2FA) code.


16. Return to the Verify your Identity Local Network Access Dashboard page in the web browser.


17. Enter the (2FA) code into the Enter the code box.
    Click Continue.


18. Enter a First Name and Last Name for the new MyCloud.com.
    Click Next.
    
    

    



19. Select the share folder(s) to enable remote cloud access in the mobile and web app.
    Indexing will start for the shares selected.
    
    Need more help?
    Answer ID 30021: My Cloud OS 5 Cloud Access Content Indexing FAQ
    
    Click Next.
    
    

    



20. Click Next.
    
    

    



21. Click Yes to optimize video playback. (Recommended)
    Click No to not optimize.
    
    Need more help?
    Answer ID 30042: Learn About My Cloud OS 5 Web and Mobile App Audio and Video PlaybackSupport
    
    IMPORTANT: Optimizing Video Playback is only supported on My Cloud PR2100 and PR4100.

    



22. Click Agree to share.
    Click Do not share to not share analytics with WD.
    
    

    



23. Click Go to Apps.
    
    

    



24. Click Reinstall to install previous OS 3 apps.
    
    

    

    
    IMPORTANT:

    Indexing will start when the Cloud Access is created for remote access using the web and mobile app.

    
    Need more help?
    
    • Answer ID:29836 My Cloud OS 5 Indexing in Progress Message
    • Answer ID:29223 My Cloud OS 5 User Share Indexing
    
    
    

    

    
    




Next Steps and More Information




Add users and enable remote access.


Need more help?

• Answer ID 29448: Adding Users and Enable Cloud Access on My Cloud OS 5
• Answer ID 29985: Smart TVs, Printers, Scanners, IP Cameras, Media Players and Sound Systems Cannot Connect to My Cloud OS 5
• Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10
• My Cloud OS 5 User Manual

Return to Top

Manual Step #1 - Download OS 5 Firmware

1. Select one of the My Cloud Models that support OS 5 firmware.
   
   
   • My Cloud
   • My Cloud Mirror (Gen2)
   • My Cloud EX2 Ultra
   • My Cloud EX2100
   • My Cloud EX4100
   • My Cloud PR2100
   • My Cloud PR4100
   • My Cloud DL2100
   • My Cloud DL4100
   
   

   Scroll down.
   Click Current Firmware.
   Click DOWNLOAD to save the firmware.
   

   
   

   



2. Go to the download location.
   Verify the file name is correct for the My Cloud model.
   
   

   



3. Login to the dashboard.
   
   

   

   
   

   Need more help?
   Answer ID 27432: How to Access the My Cloud OS 3 Dashboard

   
   
4. Click Settings.
   
   

   



5. Select Firmware Update.
   
   

   



6. Click Update From File.
   
   

   



7. Go to the download location.
   Click firmware image file.
   
   

   



8. Click Install and Reboot.









The firmware will download and update the My Cloud.
This may take several minutes.




Critical: Do not unplug the My Cloud. It will reboot itself after updating the firmware.














The My Cloud will reboot after the firmware update is complete.









The firmware version will change after a reboot.

Return to Top

Manual Step #2 - Update to OS 5 Firmware

1. The My Cloud must be on firmware 2.42.115 or higher before updating to OS 5.
    
   • Download firmware 2.42.115 or higher from WD Support Website to Windows or macOS local drive.
   
   
   • Login to the My Cloud dashboard as the "admin" user.
     
     Need more help? Answer ID 27432: How to Access the My Cloud OS 3 Dashboard
   
   
   • Click Settings.
   
   
   • Click Firmware.
   
   
   • Click Manual Update from File.
   
   
   • Locate the firmware file on the local drive.
   
   
   • Select the firmware image file.
   
   
   • Click Open.
   
   
   • Click Install and Reboot
     Wait for the update and reboot process to complete.


2. Login to the dashboard as the "admin" user.
   
   Need more help? Answer ID 27432: How to Access the My Cloud OS 3 Dashboard


3. Click NEW OS 5 AVAILABLE.
   
   

   



4. Click Next.
   Click Upgrade Later to cancel the upgrade.
   
   

   



5. Review Things to know.
   
   • One way migration
     Upgrading to My Cloud OS 5 is a one way migration.
     There will no option to revert back to OS 3.
     
   
   
   • NAS App Reinstall
     You will need to reinstall the Apps you have
     
   
   Click Next.
   
   

   



6. Click Next.
   

   



7. Review Ready To Upgrade?
   
   
   • Installation is 5 minutes.
   • Reconfigure is 15 minutes.
   
   Click Start Upgrade.
   
   

   



• Upgrading to OS 5...(Download)
  
  IMPORTANT: Do not unplug the device during the upgrade process.
  
  

  



• Upgrading to OS 5...(Upgrade)
  
  

  



• Upgrade Complete.
  It will reboot itself.
  
  

  



8. Enter OS 3 Password.
   Click Next.
   
   

   



9. Review the End User License Agreement.
   Click I Agree.
   
   

   



10. Create a New Password.
    Confirm Password.
    Click Next.
    
    

    



11. Create a New Password.
    Click Skip this user if the password should be set later.
    Click Next.
    
    

    



12. Select a Time Zone.
    Click Next.
    
    

    



13. Click Continue.
    Click Skip Cloud Access if remote cloud access is not needed.
    
    

    



14. Enter new email address and password.
    This will create a new Western Digital Cloud Account.
    Click Login if an account is already created.
    
    

    

    
    

    IMPORTANT:
    Two-Factor Authentication (2FA) verification is required when a new device is setup for the first time or as needed.
    Skip to Step 19 if not prompted for the (2FA) code.



15. Check the email account inbox for the Two-Factor Authentication (2FA) verification code from Western Digital.
    
    

    The email will come from from noreply@accounts.westerndigital.com. Check the Junk and Spam folder if the email is not in the inbox.



16. Copy the (2FA) code.


17. Return to the Verify your Identity Local Network Access Dashboard page in the web browser.


18. Enter the (2FA) code into the Enter the code box.
    Click Continue.


19. Enter a First Name and Last Name for the new MyCloud.com.
    Click Next.
    
    

    



20. Select the share folder(s) to enable remote cloud access in the mobile and web app.
    Indexing will start for the shares selected.
    
    Need more help?
    Answer ID 30021: My Cloud OS 5 Cloud Access Content Indexing FAQ
    
    Click Next.
    
    

    



21. Click Next.
    
    

    



22. Click Yes to optimize video playback. (Recommended)
    Click No to not optimize.
    
    Need more help?
    Answer ID 30042: Learn About My Cloud OS 5 Web and Mobile App Audio and Video PlaybackSupport
    
    IMPORTANT: Optimizing Video Playback is only supported on My Cloud PR2100 and PR4100.

    



23. Click Agree to share.
    Click Do not share to not share analytics with WD.
    
    

    



24. Click Go to Apps.
    
    

    



25. Click Reinstall to install previous OS 3 apps.
    
    

    

    
    IMPORTANT:

    Indexing will start when the Cloud Access is created for remote access using the web and mobile app.

    
    Need more help?
    
    • Answer ID:29836 My Cloud OS 5 Indexing in Progress Message
    • Answer ID:29223 My Cloud OS 5 User Share Indexing
    
    
    

    

    
    

Next Steps and More Information

Add users and enable remote access.

• Answer ID 29448: Adding Users and Enable Cloud Access on My Cloud OS 5
• Answer ID 29985: Smart TVs, Printers, Scanners, IP Cameras, Media Players and Sound Systems Cannot Connect to My Cloud OS 5
• Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10
• My Cloud OS 5 User Manual

Return to Top

Get Mobile App

• My Cloud OS 5 iOS Mobile App
• My Cloud OS 5 Android Mobile App
• My Cloud OS 5 Android Mobile App (China)

Return to Top