How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider.
Search for your
financial service
provider
Search our directory of providers who are a member of our scheme.
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How can we help?
Find out about the complaint process
and how we can help you reach a
solution with your provider.
Call us: 0800 347 257
How have we helped?
Case studies
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But it’s been years!
Maia believed that she had cleared her debt with the lender when she surrendered her car. Three years later, the lender told Maia that she still owed over $10,000.
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You are not the client
What happens if you have not received a financial service from the financial service provider you are complaining about? Can FSCL help?
News
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FSCL and IFSO Scheme proposed merger as from 1 July 2025
The Ombudsmen for Financial Services Complaints Ltd (FSCL) and the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) confirm the two organisations are in a formal process of evaluating a merger.
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Small business loan unaffordability complaints on the rise
As more Kiwi businesses are falling behind on debt payments, Financial Ombudsman, Susan Taylor, is reminding small business owners to seek advice before applying for business loans as the protections afforded by the CCCFA (Credit Contracts and Consumer Finance Act) only apply to consumer loans.
