We help far-sighted organisations become visionary.
We create brand, customer, and employee experiences that make life better for millions of people, every day.
The world as we know it has changed beyond recognition. And with it, traditional ways of thinking have quickly become fossilised. The new landscape is one of tangible experiences. A place where people emotionally respond to brands in ways that are invisible, relevant, and magical.
D&Co is an experience design consultancy that leverages the power of brand, customer experience, innovation, human-centred design, technology and expert management to create a more connected experience between brands, and the human beings who interact with them.
From small start-ups and equity partners to significant global brands, we’re a new breed of creative company, bringing together a network of extraordinary specialists – sharp thinkers with genuine insights to offer – to form a unique team for your project.
Featured project
Southern Cross |CX ‘Moments that Matter’ Toolkit
Fonterra
‘Good Together’ - Employee Engagement.
Mitre 10
CX Strategy.
Fonterra
Farmers Handbook.
Featured Project
Counties Energy | Brand Strategy, Naming & Identity
Z Energy
Fastlane - Design Sprint. Prototyping. Customer Testing.
Meridian Energy
100% Certified Renewable Energy CVP.
ASB
Keynote. Design Sprint. Ideation. Synthesis. Modeling.
Featured Project
Z Energy | Defining the Future of Loyalty
Z Energy
The Future of Mobility Pop-Up.
Loyalty NZ
CVP Development & Ideation.
PAK’nSAVE
In-Store Transformation Design Sprint.
Latest news
Client partner testimonials
“As part of introducing the new Innovation Refinery at Z, Russ and the team at D&Co designed and facilitated the first design sprint. This included an introduction to primary design thinking methods as we co-created a vision for the Future of Loyalty. We then partnered with D&Co to go out into the field with customers to validate the desirability of key concepts where they shared evaluative research methods resulting in concepts being green lit to exit the innovation process into commercialisation in the coming months.
D&Co’s fresh thinking, collaborative and flexible nature combined with their creativity and storytelling has resulted in them being engaged across multiple areas of the business.”
— Scott Bishop, Chief Innovation Officer, Z Energy
“It’s been my absolute pleasure to work with Russell over the past two plus years both in helping frame end to end customer journeys at Fonterra and in my new role at SKYCITY Entertainment Group in supporting strategy for our digital transformation efforts.
Russell really understands customer and human centred design - and brings with him solid planning foundations that we can build from. Apart from his obvious talent, Russell is a great guy, with huge integrity and generous of spirit, open, willing and able to work with us where and how we need him.”
— Sonya Crosby, Chief Innovation Officer, SKYCITY Entertainment Group
“D&Co have been a breath of fresh air to work with bringing customer-centric thinking, creativity and pace to everything they touch.
We recently faced a serious business challenge across our global bakery customer base due to the continued increases in global butter prices. Russ and his team responded to the challenge with urgency, created solutions, and delivered them across Asia and Middle East within 6 weeks of our initial conversation.
Working with Russ across a number of Anchor Food Professionals projects has always been collaborative, transparent and refreshing, and I would recommend D&Co to anyone who is looking for this dynamic, fresh approach to delivering great work.”
